Policies
Thank you for choosing to stay with us at Alexander’s Guesthouse. Below are our hotel policies and procedures; please read them carefully. As our hotel guests, by reading and signing your hotel registration card at check-in, you agree to abide by all of our policies and procedures.
THIS IS AN ADULT PROPERTY. ALL GUESTS MUST BE AT LEAST 21 YEARS OLD.
General Rules
Check-in is at 4 pm. Please present your ID card, passport, or temporary residence card upon check-in. Must be 21 years or older to check-in.
Check-out is at 11 am. If you require a later check-out, please contact the front office before 10 am on the day of departure, and we will do our best to accommodate your request. A charge may apply, depending on availability.
Booking and Cancellation Policies
A one (1) night stay + taxes and fees (non-refundable) is charged at the moment of booking. The remaining amount due will be charged upon check-in.
If a reservation is canceled within fourteen (14) days of arrival or in case of a no-show, you will be charged 100% of the remaining amount due corresponding to the full length of stay.
If a reservation is canceled fourteen (14) days prior to the date of arrival the one (1) night stay + taxes and fees (non-refundable) will be forfeited.
If a reservation is made through Non-Refundable Advance Purchase Rate, the full amount of the stay plus tax will be charged at the time of booking. If cancellation of a reservation is made, guests will forfeit the total room charge plus tax.
Alexander’s Guesthouse reserves the right to cancel any and all reservations at our discretion, including third-party websites.
There will be no refunds for early departures.
Late Arrivals
Guests arriving late must contact the front office before 8 pm in order to make arrangements for access to their unit. The office will be closed at 8 pm.
Check-In & Departure
Check-in at 3:00 pm. Check-out is at 11am.
Front Desk and Lobby Hours 9am-8pm.
Smoking
The hotel is 100% smoke-free. There are smoking areas outside of the building. A $150 per day cleaning fee will be charged to the guest’s account should smoking occur anywhere inside the hotel rooms.
Pets
We are animal lovers too, but please refrain from bringing animals with you during your stay. Any evidence of pet(s) on hotel property or in a guest’s room will result in a $150 cleaning fee per day charged to the guest account. Any guest found with pet(s) in their room will be asked to leave the property immediately. “Service Animals” are allowed on property in accordance with the ADA, please keep in mind that this does not include "Emotional Support Animals" of any kind, with or without documentation.
Minimum Stays
Minimum stays may be required for general reservations. During Holidays and Special Events, minimum stays are required, for example. Memorial Day, July 4th, Labor Day, Gay Pride, Womenfest, Fantasy Fest, Thanksgiving, Christmas and New Years. A fifty percent deposit and a 7 night minimum is required for Fantasy Fest and New Year’s. Rates, minimums and deposits are subject to change without notice, always call 305-294-9919 for most updated information.
Telephone & Internet
Free Local and Toll-Free calls.
Long Distance calls will require a Phone Card or Collect. Wi Fi access is available throughout property.
Complaint / Damages Policy
If a complaint occurs due to the negligence of those occupying a guest room, disorderly conduct, unlawful activities, or repeated noise complaints, the offending guests may be evicted and/or receive additional charges to their account. If a guest is evicted, they are not entitled to any refund. If damages occur to the guest room or other areas of the hotel, the cost of the damage will be charged to the credit card registered upon check-in.
Parking
The property is located in a residential neighborhood with free street parking. We do have a loading zone that can be utilized at check-in and check-out.
Payment
Cash, Checks, American Express, Discover, Master Card, Visa.
Reservations
Reserve your room online and set aside your little piece of paradise today. Call 305-294-9919.
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